Returns & Refunds Policy
The return window
You may request a change-of-mind return within 30 calendar days after delivery of a mug purchased from this store. The delivery day is day zero. Contact us before sending anything, identify the product and order reference, and explain whether you want a refund or to discuss a different construction. We acknowledge return requests within two business days where possible. A timely request remains within the window while you wait for our instructions. This policy covers physical drinkware; there are no subscriptions, classes or food orders to cancel.
Condition for a change-of-mind return
Return the mug unused, clean, with its included lid if any, and with protective packaging sufficient to prevent movement and impact. You may inspect the shape and size, but a vessel used for drinking is not eligible for a discretionary change-of-mind return. A missing lid, added engraving, alteration or damage caused after delivery may prevent acceptance. We will explain the reason rather than deduct an unexplained amount. Original packing is helpful, but safe equivalent packing is acceptable. Do not pack a ceramic handle tightly against the outer carton.
Requesting authorization
Email the contact below with the reference, SKU, quantity and reason. Photographs can clarify the condition or a mismatch; do not include unnecessary personal documents. We will provide return routing and packing instructions. The canonical merchant address identifies the business but is not an instruction to ship an unannounced parcel or visit in person. Once instructions are issued, send the approved return within 14 calendar days unless we agree otherwise in writing. Retain a shipping receipt and tracking information until the refund or other resolution is complete.
Who pays the return cost
For a change of mind, the customer pays the actual return postage. Original standard shipping is not refunded for a discretionary return, except where required by law. There is no restocking fee. We do not retroactively charge outbound postage when an originally free-shipping order falls below the threshold because of a return. If we supplied an incorrect or defective item, we cover reasonable approved return postage or provide another appropriate arrangement. Ask before buying postage in that situation, because an unapproved premium shipping method may cost more than necessary.
Damaged, incorrect or defective goods
Please report visible delivery damage or an incorrect item within seven calendar days so packaging and delivery information remain available. Later-discovered issues should still be reported promptly; the seven-day request is not a waiver of legal rights. Describe what happened and include safe photographs of the mug, lid and packing. Never use a cracked ceramic item or force a damaged closure. We may ask for the item back, but will not ask you to handle dangerous fragments unnecessarily. After review we will discuss a suitable replacement, refund or other remedy permitted by law.
Refund timing and method
After the return arrives, allow up to five business days for inspection and our decision. If approved, we initiate the refund within a further five business days. The receiving bank or payment provider may need additional processing time; its timing is outside the shop’s control. A refund normally follows the original payment route unless another lawful method is agreed in writing. The website does not collect card details, so do not send card numbers to request a refund. We will identify the approved amount and any excluded original shipping before completing the refund.
Exchanges, cancellations and unresolved cases
There is no automatic exchange checkout. Ask us about the desired replacement and we will confirm availability and any price difference before proceeding. You can request cancellation before dispatch without a shop cancellation fee. If already dispatched, the return process applies. If a request is refused, ask for the specific condition and supporting explanation; we can review additional information. Missing paperwork alone should be raised for clarification rather than assumed to erase your rights. Nothing here limits mandatory consumer remedies. Use the merchant contact below for return instructions, a refund update or a review of an unresolved decision.
Merchant contact
The Weathervane Cafe L.L.C.
Registration: 20121277093
1050 Pearl st #303 ,Denver , CO, 80203, United States
[email protected]
+1 (303) 355-5863